For in-stock fans, we dispatch within 1–4 business days. Delivery times vary by region:

• UK: 1–5 business days
• Europe: 2–12 business days
• USA & Worldwide: 3–14 business days

Custom and personalised orders take longer—typically 2 to 12 weeks, depending on the design and quantity. Don’t worry, we’ll keep you updated every step of the way!

We aim to get your order on its way as soon as possible:

• In-stock items are typically dispatched within 1–4 business days.
  
• Custom or personalised orders take longer to prepare — usually between 2 and 12 weeks, depending on the complexity of the design.
  

We’ll keep you updated throughout, and you’ll receive a dispatch confirmation with tracking as soon as your order is on the move.

Yes, absolutely! As soon as your order is dispatched, we’ll send you a confirmation email with your tracking number and courier details.

You can follow your parcel every step of the way. If you ever need help checking the status, our friendly support team is just a message away.

Yes, we proudly ship our handcrafted fans across the globe! From the UK and Europe to the USA, Australia, Canada, Asia, and beyond — we offer tracked standard and express delivery options to most countries.

Not sure if we deliver to your location? Just reach out — we’re always happy to help!

Yes, we do! If you need your fan in a hurry, we offer express shipping options via trusted couriers such as DHL, UPS, FedEx, and Royal Mail Special Delivery.

Express delivery is available in the UK, Europe, and many international destinations. You'll see the available options and pricing at checkout — or feel free to contact us for a personalised shipping quote.

Yes — we accept cancellations within 24 hours of placing your order. Just send us an email at support@getmyfan.com as soon as possible.

For custom or personalised fans, cancellations after this period may not be possible, as work may already be underway. If you’re unsure, feel free to reach out — we’re happy to help!

If you're not completely satisfied, you can request a return within 30 days of receiving your item.

To qualify, your item must be unused, in its original packaging, with tags attached, and include proof of purchase.

Simply email us at support@getmyfan.com to get started. If your return is approved, we’ll send you a prepaid return label and instructions.

Some items are non-returnable, including final sale items and gift cards.

For full details, please visit our Refund & Return Policy.

As each personalised or custom fan is made to order, we’re unable to accept returns or cancellations once production has started — unless the item arrives damaged or incorrect.

We take great care in crafting your fan, and we're always happy to discuss your design in detail before you place the order. If something isn’t right, just contact us at support@getmyfan.com — we’ll do our best to make it right.

To return an item, simply email us at support@getmyfan.com within 30 days of receiving your order. We'll confirm your return eligibility and provide a prepaid return label along with clear instructions.

Returns must be sent to:

7 Wallis Court, Colchester CO3 9XU, United Kingdom

Please don’t send anything back without contacting us first — unapproved returns may not be accepted. We're here to make the process smooth and stress-free!

The quickest way to make an exchange is to return the item you have and place a new order for the one you want.

Once your return is accepted, we’ll process your refund, and you can go ahead and purchase your preferred fan.

Need help choosing the right replacement? Just drop us a message at support@getmyfan.com — we’re happy to assist!

We’re so sorry if something isn’t right with your order! Please inspect your item as soon as it arrives and contact us straight away at support@getmyfan.com.

If your fan is damaged, defective, or not what you ordered, we’ll make it right — whether that means a replacement, refund, or another solution that works for you. Your satisfaction is our priority.

Once we’ve received and inspected your return, we’ll notify you of the approval. If approved, your refund will be issued to your original payment method within 10 business days.

Please note: it may take additional time for your bank or card provider to process and post the refund. If you need help at any point, just email us at support@getmyfan.com.

If it’s been more than 15 business days since your return was approved and you haven’t received your refund, please contact your bank or card provider first — they may still be processing it.

Still no luck? Just get in touch with us at support@getmyfan.com and we’ll be happy to help.

Items marked as final sale cannot be returned or exchanged. If the item wasn’t marked as final sale, it may still be eligible for return — just make sure it’s unused, in original packaging, and within the 30-day return window.

Need clarification? We’re here to help.

Yes, gifts can be returned as long as they meet our return conditions: unused, with tags, in the original packaging, and within 30 days of delivery.

Please note, refunds can only be issued to the original purchaser’s payment method. If you’d prefer to exchange the gift, just let us know — we’ll be happy to help!