Delivery times vary depending on your location.

✦ UK orders arrive in 1 to 5 business days via Royal Mail Standard, or 1 to 3 business days with express options.

✦ EU orders typically take 2 to 12 business days.

✦ International orders (USA, Canada, Australia, UAE, Japan, and more) take 3 to 14 business days for standard shipping, or 3 to 10 business days with express.

In-stock items are prepared and dispatched within 1 to 4 business days. Custom orders, depending on the design and quantity, may take 2 to 12 weeks to produce before dispatch.

Yes, every order comes with a tracking number sent to your email within 7 days of dispatch. You can use this to follow your order every step of the way.

Yes, we ship to customers all over the world, including the USA, Canada, Australia, UAE, Japan, and many more countries. Every international order is fully tracked for peace of mind.

Yes. Express delivery is available for UK, EU, and international orders. UK express starts from £7.00 (1 to 3 business days). EU express starts from £35.00 (2 to 7 business days). International express starts from £35.00 (3 to 10 business days).

For the full breakdown of shipping rates and options, visit our Shipping Policy.

You can cancel your order within 24 hours of placing it. After that, your order may already be in production or dispatch. If you need to cancel, please contact us as quickly as possible at support@getmyfan.com and we will do our best to help.

We accept returns within 30 days of you receiving your order. To be eligible, items must be unused, in their original packaging, and have their tags attached. You will also need your receipt or proof of purchase.

Simply email us at support@getmyfan.com within 30 days of receiving your order. We will confirm your eligibility, provide a return label (UK orders only), and give you clear next steps. Please do not send anything back without contacting us first, as unapproved returns may not be accepted.

Returns are sent to: 7 Wallis Court, Colchester CO3 9XU, United Kingdom.

For UK orders, we will provide a prepaid return label at no cost to you. For international orders, return postage costs are the responsibility of the customer.

We are so sorry if something is not right! Please inspect your order as soon as it arrives and contact us straight away at support@getmyfan.com. If your fan is damaged, defective, or not what you ordered, we will make it right, whether that is a replacement, a refund, or another solution that works for you.

Yes. Final sale items and gift cards are not eligible for return or exchange. If your item was not marked as final sale, it may still qualify for a return, provided it is unused, in its original packaging, and within the 30-day return window.

The quickest way to get what you want is to return your original item and place a new order separately. Once your return is accepted and your refund is processed, you are free to purchase your preferred fan.

Need help choosing the right replacement? Drop us a message at support@getmyfan.com and we will be happy to help you decide.

Unfortunately not. Final sale items are not eligible for exchange or return.

Once we have received and inspected your return, we will notify you of the outcome. If approved, your refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the amount to your account.

If more than 15 business days have passed since your return was approved and you have not received your refund, we recommend contacting your bank or card provider first, as they may still be processing it. If you are still having trouble, get in touch with us at support@getmyfan.com and we will look into it for you.

Yes. If your order is shipping to a European Union country, you have the right to cancel or return it within 14 days of receipt, for any reason. Items must be unused, with tags, and in their original packaging, along with proof of purchase.

Yes! We create bespoke hand fans for weddings, corporate events, brand activations, and special occasions. You can add names, logos, messages, or completely custom artwork. Visit our Custom Fans page to get started, or email us at support@getmyfan.com to discuss your requirements.

Custom orders typically take 2 to 12 weeks to produce, depending on the design complexity and quantity. We recommend getting in touch as early as possible, especially for events with a fixed date.

Custom and personalised orders are made specifically for you and are generally non-returnable unless the item arrives damaged or incorrect. If there is a problem with your custom order, please contact us at support@getmyfan.com and we will resolve it.

Yes, gifts can be returned as long as they meet our standard return conditions: unused, with tags, in the original packaging, and within 30 days of delivery. Please note that refunds can only be issued to the original purchaser's payment method. If you would prefer an exchange instead, just let us know at support@getmyfan.com and we will be happy to help.